Fair Usage Policy
Fair Usage & Anti-Abuse
SocialPilot AI is a premium business automation platform — not a bulk messaging tool. To keep the service fast, reliable, and compliant for everyone, we apply per-plan usage caps and anti-abuse protection. No plan is "unlimited".
Per-plan usage caps
| Plan | Sessions | Msg / min / session | Msg / day / session | Storage | Active jobs |
|---|---|---|---|---|---|
| starter | 1 | 10 | 200 | 1 GB | 50 |
| pro | 3 | 15 | 500 | 20 GB | 500 |
| agency | 15 | 20 | 1000 | 100 GB | 5000 |
Caps protect shared infrastructure (Railway workers, persistent WhatsApp sessions, media storage, retry queue, monitoring). Exceeding a cap pauses new dispatches until the next window — existing automation keeps running.
Rate limits & anti-abuse
- Per-session message throttle to mimic human pacing and protect WhatsApp accounts.
- Maximum 3 automatic retries per job with exponential backoff (1m / 5m / 15m).
- Media uploads capped at 16 MB per file (WhatsApp protocol limit).
- Idle WhatsApp sessions are reclaimed after 30 days of inactivity.
- Accounts sending identical content to large unconsented audiences will be suspended.
- No plan permits unsolicited bulk messaging, scraped contact lists, or spam.
Credits & top-ups
- Monthly plan credits do not roll over beyond one billing cycle.
- Top-up credits expire 12 months after purchase.
- Minimum top-up is $15. Top-ups are an overflow add-on for active subscribers, not a standalone purchase.
- Credits are non-refundable once consumed. Unused credits on cancellation are forfeited.
See also Acceptable Use Policy, Automation Risk Disclaimer, and Best Practices.